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Captivix

Microsoft Dynamics 365 Business Central / NAV Support

Now starting $895/month*

We’re committed to ensuring your business thrives with Microsoft Dynamics Business Central or NAV. Our support plans are designed to provide you with peace of mind, expert assistance, and tangible value for your investment.
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Dynamics Business Central and NAV Support Plans

After collaborating with over 100 customers, we have broadened our support plans to include complimentary recommendations and consultations, ensuring the optimal health of your Business Central and NAV system. Our core support plans include the following services.
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Operational Assistance and Troubleshooting

Benefit from expert guidance and timely fixes to keep your operations running smoothly. Our team provides operational assistance, troubleshooting, and fixes to address any issues that may arise. Additionally, we offer further enhancements and customization options to tailor Business Central to your specific needs.

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Fast Response Time

Experience real-time or near-real-time responses with quick turnaround times. Our support ensures extremely reduced downtime and minimal operational issues. Reach out to us via phone, email, or our portal-based support system for immediate assistance.

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License Discount

Unlock exclusive licensing discounts and deals to reduce your overall license costs. Additionally, explore opportunities to pair Business Central with other Microsoft packages for further discounts, maximizing your investment.

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User Trainings

Empower your team with refresher training for Business Central and live sessions to explore new functionalities and modules. Stay ahead of the curve and maximize your productivity with personalized training sessions tailored to your needs.

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Complimentary Recommendations

Receive expert consultation for business process automation and optimization. Our team provides recommendations to optimize your Business Central or NAV instance with integrations and new AI components, ensuring you get the most out of your investment.

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Consultations to Upgrade and Migrate

Take advantage of complimentary consultations for migrating your Business Central or NAV to the cloud. We also offer guidance for upgrading to newer versions of Business Central and assistance with ongoing updates from Microsoft for cloud deployments.

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Integrations and Reporting Maintenance

Streamline your operations with support for various integrations including Lanham, EDIs, Avalara, Freight, WMS, and TMS. Our team also provides assistance with reporting and analytics using Power BI and Jet reports, as well as solutions to integrate your Business Central or NAV with ecommerce platforms, customer and vendor portals, and CRM systems.

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Complementary AI Strategy

Gain insights into leveraging AI for your digital strategy with a complementary AI session included in your support plan. Stay ahead of the curve and harness the power of AI to drive innovation and growth in your organization.

Support Plan Options

Standard support plan $895/month*

We'll help you maximize the benefits of your Dynamics Business Central or NAV. Our experienced support team of agents, developers, and consultants can handle requests regardless of software version or issue complexity.
  • 5 hours/month of Operational Assistance and Troubleshooting
  • 24 hour Response Time
  • License Discount, if applicable
  • 1 hour/month of User Trainings
  • Complimentary Recommendations
  • Consultations to Upgrade and Migrate
  • Complementary AI Strategy

Customize your support plan

You may customize your support plan and include services you are mostly likely to leverage. Depending on your needs, we will design a support plan that works best for
you.
  • 5 to 100 hours/month of Operational Assistance and Troubleshooting
  • 5 to 20 hours/month of enhancements (configuration and development)
  • 2 to 24 hour Response Time
  • License Discount, if applicable
  • 1 to 10 hour/month of User Trainings
  • Complimentary Recommendations
  • Consultations to Upgrade and Migrate
  • Complementary AI Strategy

Not sure yet? Start with a complimentary support trial with “Instant Support Access”!

Our “Instant Support Access” service will help resolve your urgent support issues with your Dynamics Business Central or NAV. New clients receive an introductory rate of $0 for a two-hour block of support. Complete the registration form to get started, and one of our support specialists will get in touch with you ASAP.

What do our clients say about us?

We are confident that you will share the same sentiment that our customers already shared…..

Brentano

ERP, eCommerce Plugin
Brentano Fabrics, located in the Northwest Chicago suburbs, manufactures and sells hundreds of fabrics and over 20 collections, displaying and selling from showrooms and sales offices in North America, Europe, and Asia…

Challenges

Solution

House Of Spice

ERP, Mobile ERP
House of Spices India (HOSI) has a long and history of innovation in food distribution. Established in 1970, HOSI has grown into a thriving food distribution company and has become an industry leader in Indian food processing, management, and distribution.

Challenges

Solution

Frequently asked questions

Yes, you may enroll in our 3-month support plan.
After you enter your support ticket, one of our Dynamics Business Central or NAV support experts will review the ticket and provide you with a timeline to fix the ticket. If additional information is needed, the Business Central/NAV expert may request a conference call.
Yes, we provide a support portal to all our customers to track and manage their tickets.
Yes, you may choose to assign priority to your tickets. Urgent tickets are handled as mission critical by our support team.
Yes, please. One of our Dynamics Business Central or NAV training experts will be assigned to the ticket, and may reach out for additional information. Thereafter, training will be delivered.