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Microsoft Dynamics 365 Business Central and NAV Support Services

Ensure your business thrives with our Dynamics NAV and Dynamics 365 Business Central support services. Our support plans are designed to provide you with peace of mind, expert assistance, and tangible value for your investment.

Start maximizing your ROI with tailored support plans, starting at just $895/month.

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Support Plan Options

Standard Support Plan $895/Month*

Ideal for businesses seeking support for Microsoft Dynamics NAV or Dynamics 365 Business Central.

  • 5 hours/month of Operational Assistance and Troubleshooting
  • 24-hour Response Time
  • License Discount, if applicable
  • 1 hour/month of User Training
  • Complimentary Recommendations
  • Consultations to Upgrade and Migrate
  • Complementary AI Strategy

Customize Your Support Plan

Perfect for businesses needing tailored, flexible support options to meet specific needs.
  • 5 to 100 hours/month of Operational Assistance and Troubleshooting
  • 5 to 20 hours/month of enhancements (configuration and development)
  • 2 to 24 hour Response Time
  • License Discount, if applicable
  • 1 to 10 hour/month of End User Training
  • Complimentary Recommendations
  • Consultations to Upgrade and Migrate
  • Complementary AI Strategy
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Why Choose Us as Your Business Central Support Partner?

Let us help your business excel with innovative support solutions and expert guidance for Dynamics 365 Business Central. Here are the top three reasons to choose us:

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Quick 24-Hour Response Time

Receive fast and reliable assistance with a guaranteed 24-hour response time for all your support needs.

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Monthly Training Sessions

Benefit from a dedicated 1-hour training session each month, designed to significantly enhance your team's proficiency with our services.

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Complimentary Support Trial

New clients receive an introductory rate of $0 for a two-hour block of support. Register now and our specialist will contact you ASAP.

Expected Results from Using Dynamics Business Central Support Services

When you choose Captivix as your Business Central support partner, you can expect transformative outcomes, such as:

Long Term Help

Increased Efficiency

Streamlined operations and automated workflows.

Provide Framework

Better Decision-Making

Real-time data insights and analytics.

Ensure Success

Enhanced Financial Management

Improved financial visibility and control.

Long Term Help

Improved Customer Satisfaction:

Better management of customer interactions.

Provide Framework

Operational Flexibility

Adaptable processes to meet changing needs.

Ensure Success

Cost Savings

Optimized resources and reduced operational costs.

Comprehensive Services for Your Dynamics Business Central

Having collaborated with over 100 customers, our team offers core support plans with the following services:

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Operational Assistance and Troubleshooting

Our team provides operational assistance, troubleshooting, and fixes to address any issues that may arise. Additionally, we offer further enhancements and customization options.

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Fast Response Time

Experience real-time or near-real-time responses with quick turnaround times. Our support ensures extremely reduced downtime and minimal operational issues.

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License Discount

Unlock exclusive licensing discounts and deals to reduce your overall license costs. Additionally, explore opportunities to pair with other Microsoft packages for further discounts.

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User Training

Empower your team with personalized training for Business Central and live sessions to explore new functionalities and modules.

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Consultations to Upgrade and Migrate

Get guidance for upgrading to newer versions and assistance with ongoing updates from Microsoft for cloud deployments.

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Reporting Maintenance

We provide robust reporting and analytics support using Power BI and Jet reports, ensuring your data is accurate and insightful.

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Seamless Integrations

Our services include Lanham, EDIs, Avalara, Freight, WMS, and TMS. We offer solutions for integrating with eCommerce platforms, customer and vendor portals, and CRM systems.

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Complementary AI Strategy

Gain insights into leveraging AI for your digital strategy with a complementary AI session included in your plan.

Client Case Studies: Innovative Solutions for Complex Business Challenges

Explore how our tailored support services have transformed businesses, delivering exceptional results and overcoming complex challenges.

Brentano

ERP, eCommerce Plugin
Brentano Fabrics, located in the Northwest Chicago suburbs, manufactures and sells hundreds of fabrics and over 20 collections, displaying and selling from showrooms and sales offices in North America, Europe, and Asia…

Challenges

Solution

House Of Spice

ERP, Mobile ERP
House of Spices India (HOSI) has a long and history of innovation in food distribution. Established in 1970, HOSI has grown into a thriving food distribution company and has become an industry leader in Indian food processing, management, and distribution.

Challenges

Solution

Client Achievements and Reviews

We are confident that you will experience the same satisfaction and success our customers already enjoy.

Boost Your Efficiency and Unlock the Full Potential of Dynamics Business Central

Experience seamless operations, insightful analytics, and robust integrations with Captivix’s expert support services. Our tailored solutions ensure your business thrives and maximizes its potential.

Don’t leave your business’s future to chance. Reach out to us via phone, email, or our portal for immediate assistance.

Frequently Asked Questions

Dynamics Business Central support services provide comprehensive assistance to streamline your business operations. Our support business central team helps optimize financial processes, project management, and overall processes. 

By ensuring your system runs smoothly, we enable you to focus on core activities, reducing downtime and enhancing productivity. 

To access help and support, you can contact our support team via phone, email, or through our dedicated support portal. Our team offers ongoing support to resolve issues, provide, and assist with support requests to ensure seamless operation of your ERP system. 

SMBs choose Dynamics 365 Business Central because it is designed to connect operations across small to medium-sized organizations. It offers robust financial operations and business operations capabilities. Its integration with other Microsoft products and support ensures a comprehensive solution tailored to the needs of growing businesses.

SMEs can do so by leveraging their financial moves, project management, and operations features. Our support partner services provide expert guidance to help you maximize the system’s potential, ensuring you achieve your business goals efficiently.

It can provide an all-in-one solution for managing financial status, sales, and business processes. Our services ensure you get the most out of the system, reducing operational costs and improving overall efficiency.

It is a perfect solution for SMEs due to its scalability, comprehensive feature set, and integration capabilities. With the support of a dedicated business central support partner, SMEs can streamline their financial ventures and enhance overall performance.

Yes, it is. It offers a flexible and scalable solution that can grow with your business. Our support services ensure you get the most out of the system, providing assistance with support requests, user training, and system customization.

Dynamics 365 Business Central offers numerous benefits, including enhanced financial processes, streamlined processes, and improved task management. Our support team ensures you receive ongoing support to fully utilize the system’s capabilities.

Yes, you can enroll in our support plan for the short term. Our support services are flexible and can be tailored to meet your specific needs, whether you require assistance with a single support request or ongoing support for an extended period.

The time it takes to resolve an issue depends on its complexity. However, our support team is committed to providing quick turnaround times, ensuring minimal downtime. We prioritize support requests and aim to resolve issues as efficiently as possible.

Yes, we have a support ticket portal where you can submit support requests, track the status of your tickets, and communicate with our support team. This portal ensures efficient handling and resolution of your issues.

You definitely can! This allows our support team to address the most critical issues first, ensuring your operations are not disrupted.

Yes, if your team is looking for refresher training, you should raise a support ticket. Our support services include training sessions to help your team stay up-to-date with the latest features and functionalities.