BRENTANO FABRICS
ERP, Dynamics NAV/Business Central, Ecommerce, Plugin(P)
Challenges
- Manual order processing
- Disjointed systems
- Missing on-hand inventory quantity
- Lack of customer visibility
Solution
- Automatic order processing
- Enhanced customer experience and visibility
- Optimized vendor and order tracking
Over 100 Happy Customers In 10 Years
recognition
partnerships
The Background
About Business
Brentano Fabrics, located in the Northwest Chicago suburbs, manufactures and sells hundreds of fabrics and over 20 collections, displaying and selling from showrooms and sales offices in North America, Europe, and Asia.
Over the last two decades, Brentano Fabrics has grown to an internationally represented textile house with showrooms and sales offices spanning North America, Europe and Asia.
As a growing company, their technology needed to scale to meet growing business demands for sales, operations, and financial efficiency. Brentano also required detailed reporting to understand and meet the growing needs of their customer base.
The Challenges
Brentano’s relied upon redundant processes, which were both cumbersome and expensive. Without a modern Warehouse Management System (WMS), they relied on outdated processes for ordering, shipping, and inventory management. They were in search of an ERP solution that would solve their sales, warehouse management, procurement, inventory and related challenges.
- Redundant manual processes.
- Outdated systems could no longer support order management, inventory, shipping, analytics, and reporting.
- Current products and inventory were not visible on the website. Customers and sales reps could not place orders, resulting in lost business.
Data visibility was also critical and their reliance on Microsoft Access was no longer feasible. “One of the reasons why we stuck with Microsoft Access for so long is because it allows analysis,” said Chen. “But Access was bursting at the seams. The other solutions we looked at were good but we would have had to export data and then repackage it before we could work with it. That didn’t make sense to us
The Solution
- Deploy a full service ERP system with WMS capabilities to streamline operations.
- Implement a fully functional eCommerce website to support the sales team and improve customer experience.
We learned that Brentano was in the middle of researching new ERP systems. However; they discovered that while there were features they liked in other ERP systems, it lacked the flexibility Brenatno needed in their specialized business.
Captivix conducted several demos of Microsoft Dynamics NAV. Because this ERP is specifically built for small and mid-sized businesses, Microsoft Dynamics NAV provided Brentano the functionality they needed, with the customizations they wanted within allocated budget.
NAV is also integrated into Brentano’s website, providing real-time inventory availability to provide immediate information to their core customer groups.
eCommerce functionality on their website, combined with ERP and mobile apps brings visibility to product and inventory data, helping to improve productivity, reporting and customer experience.
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The Result
Captivix’s Microsoft Dynamics 365 Business Central/NAV, ERP mobile application, and Ecommerce solution provided Brentano an integrated core needed to optimize and manage operations while providing accurate reporting for further growth decisions. Streamlined warehouse operations, fewer manual processes, and integrated, real-time data is helping Brentano’s grow their business nationally and internationally. Moreover, following are a few more benefits Brentano experienced after the solution was implemented.
- Warehouse operations have been streamlined
- Less reliance on manual operations
- Real-time data
- Current accounting information
- Data security
- Data Better eCommerce functionality
The mobile app and improved eCommerce functionality is helping Brentano’s to rise to the challenge of a 25% sales increase and improved customer service.
Read Other Success Stories
We are confident that you will share the same sentiment that our customers already shared…..
Challenges
- Manual order processing
- Disjointed systems
- Missing on-hand inventory quantity
- Lack of customer visibility
Solution
- Automatic order processing
- Enhanced customer experience and visibility
- Optimized vendor and order tracking
Challenges
- Poor sync between woocom and NAV
- Inconsistent data on both the platforms
- Redundant manual processes
- Real time product update was not working in sync
Solution
- Developed a fully integrated eCommerce experience
- Empowered sales team to process orders and quotes accurately from anywhere
What Our Clients Says About Us?
CHICAGO BRASS
I would suggest that captivix’s is the same and we found this to be one of its biggest strengths. At no point during the process did we feel isolated. Our relationship has been and continues to be, one of collaborative effort.
- Kurt Schnakenberg
NAVISTAR
Captivix worked on vital enterprise-wide web and IT Content management initiatives. Their openness to thinking outside the box I found refreshing when interacting with the business community within the corporate environment.
- Rodne Mcgee
BEVANALYTICS
Captivix always exemplified the highest level of professionalism. As a nontech person, I do not always know the best path. They have been instrumental in helping me find the best path forward that suits my needs.
- Dan Taneja
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