VOLPES
Microsoft Dynamics NAV and Uno mobile, WooCommerce
Challenges
- WooCommerce Website and NAV ERP were out of sync leading to inconsistent data on both the platforms.
- When orders are placed on the WooCommerce website, the sales team has to manually add the orders in NAV.
- When new products were added or stock/prices etc were updated in NAV, the WooCommerce website did not receive these updates automatically.
Solution
- Deploy a full service ERP system with WMS capabilities to streamline operations.
- Implement a fully functional eCommerce website to support the sales team and improve customer experience.
Over 100 Happy Customers In 10 Years
recognition
partnerships
The Background
About Business
Volpes, The Home of Linen, is a proudly South African brand, established in 1929 in Port Elizabeth (now Gqeberha). Volpes began as a small, family-owned business, focused on supplying the customers, all over South Africa, with quality goods at affordable prices through mail order. Throughout the years, they have made it their mission to travel and source quality materials to manufacture great value-for-money products that will please their family of customers.
Over the last two decades, Volpes linen store supplied quality bedroom linen, curtains & accessories. Volpes quality linen is available for delivery straight to your door, anywhere in SA. Volpes has it’s customers all over South Africa, as well as a promising online presence.
They have come a long way over the years. Originally known for their multi-colored polycotton range, they have come to establish a good name in the cotton bedlinen arena. All Volpes’ products are available at their 36 stores nationwide and online
The Challenges
When orders were placed through the WooCommerce shop, an integration platform was not guaranteeing that they were loaded in the Microsoft Dynamics NAV ERP system, and inventory levels were not changed to reflect the sale. The integration of shipping and tracking information between the two systems was not done effectively, therefore there was a requirement for manual data entry and processing.
- WooCommerce Website and NAV ERP were out of sync leading to inconsistent data on both the platforms.
- When orders are placed on the WooCommerce website, the sales team has to manually add the orders in NAV.
- When new products were added or stock/prices etc were updated in NAV, the WooCommerce website did not receive these updates automatically.
The Solution
- Deploy a full service ERP system with WMS capabilities to streamline operations.
- Implement a fully functional eCommerce website to support the sales team and improve customer experience.
Volpes already had a Microsoft Dynamics NAV ERP and Captivix helps them to customized it as per their need as they were facing several issues in a number of settings. As Microsoft Dynamics NAV is designed primarily for small and medium-sized enterprises, it offered Volpes with the features they need, together with the modifications they desired, at a price they could afford.
Captivix also provides the UNO WooCommerce Plugin to sync their products, inventories, and orders between their WooCommerce website and NAV.
eCommerce functionality on their website, combined with ERP brings visibility to product and inventory data, helping to improve productivity, reporting and customer experience.
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The Result
Volpes the flexibility with the data integrity they were looking for, as well as data security so that input is not accidentally changed or deleted. NAV automatically calculates costs and other accounting functions so that it keeps everything clean.
- Microsoft Dynamics NAV helps them to keep everything organized
- Automatically calculate cost and accounting functions
- Now volpes have all there data in single platform, easy to operate
- Real-time information makes decision making easier
- Saves time and increases the efficiency of the company
The mobile app and improved eCommerce functionality is helping Brentano’s to rise to the challenge of a 25% sales increase and improved customer service.
Volpes accounting information, all of the financial information, inventory, fabric options – everything is in one place. There’s just one system now to make sure that everything is correct.”
Now that they have customized NAV with WooCommerce plugin automatically pulling inventory, availability and shipped orders onto the website, it’s just done by API and they don’t have to touch it. In fact, it was one of the key points of NAV for Volpes because having that near real-time information for their reps is key. It helps them speaking with clients because they know that the information is current and correct – rather than calling into customer service; it just saves a lot of time and headaches.”
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We are confident that you will share the same sentiment that our customers already shared…..
Challenges
- Manual order processing
- Disjointed systems
- Missing on-hand inventory quantity
- Lack of customer visibility
Solution
- Automatic order processing
- Enhanced customer experience and visibility
- Optimized vendor and order tracking
Challenges
- Poor sync between woocom and NAV
- Inconsistent data on both the platforms
- Redundant manual processes
- Real time product update was not working in sync
Solution
- Developed a fully integrated eCommerce experience
- Empowered sales team to process orders and quotes accurately from anywhere
What Our Clients Says About Us?
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