Andrews Moving Company: Modernizing a Century-Old Legacy with Digital Innovation
How a century-old moving company consolidated 9 systems into one unified platform with custom ERP and mobile solutions
A Century-Old Moving & Relocation Leader
Andrews Moving Company, with headquarters in Cleveland and Columbus, Ohio, is a full-service moving and management firm established in 1908. As a founding agent and national partner of United Van Lines, Andrews offers a wide range of relocation services—covering residential, corporate, and international moves—as well as warehousing and inventory management solutions. With a rich legacy spanning over a century, the company prides itself on customized client care and the ability to handle complex logistics operations.
Visit andrewsmoving.comCompany Snapshot
Industry
Moving & Relocation Services
Headquarters
Cleveland & Columbus, Ohio
Established
1908
Specialty
Residential, Corporate & International Moves
Legacy Systems Holding Back a Century of Excellence
Andrews Moving Company faced significant operational hurdles due to fragmented systems, manual processes, and the absence of modern digital tools across their operations.
Fragmented Systems & Manual Processes
Over the years, the company had accumulated nine disjointed systems—including transportation management, warehouse management, and various spreadsheets. These fragmented processes led to redundant manual work.
Inefficient Logistics & Scheduling
Manual coordination of dispatch, scheduling, and delivery processes resulted in delays. Customer estimates could take two to three days to generate, and delivery confirmations required multiple phone calls.
Limited Digital Customer Engagement
The absence of a centralized, automated system meant that customers had to endure outdated booking and tracking methods. The lack of integrated reporting tools hindered data-driven decision-making.
Outdated Mobile Capabilities
Without a mobile solution, drivers and field personnel had to rely on paper documents, scans, and manual communications—reducing operational efficiency and increasing errors.
Solutions and Key Steps Taken
A phased approach to digital transformation, from discovery to full deployment.
Digital Innovation Workshop & Opportunity Identification
Recognizing the need for modernization, Andrews Moving Company partnered with Captivix to conduct a comprehensive Digital Innovation Workshop. Key activities during this phase included:
Stakeholder & Operations Analysis: Engaging leadership, logistics, and customer service teams to map existing workflows, identify inefficiencies, and define business objectives.
Tech Infrastructure Audit: Evaluating the legacy systems and manual processes to pinpoint critical bottlenecks and areas for improvement.
Process Automation Opportunities: Identifying areas where automation could streamline scheduling, route planning, and customer engagement—reducing reliance on manual spreadsheets and disjointed systems.
Strategic Roadmap Development: Collaboratively developing a transformation plan that would consolidate systems, introduce mobile capabilities, and integrate with existing partners like United Van Lines.
Technology Stack & Solution Implementation
To address these challenges, Captivix developed a custom-built, cloud-based ERP solution that consolidated the disparate systems into one unified platform. Key components included:
Custom ERP with Integrated WMS: Consolidated nine separate systems into one robust cloud solution. Integrated critical functions such as order creation, financial reporting, inventory management, and logistics tracking. Connected seamlessly with United Van Lines' transportation management, finance/invoicing, and EDI systems.
Smart Fleet & Route Optimization: Implemented automated scheduling and dispatch modules that dynamically assigned jobs based on demand and availability. Integrated with real-time tracking solutions to optimize fleet utilization and reduce operational costs.
Uno Mobile App: Developed a mobile application that enabled drivers and field personnel to manage deliveries, capture digital signatures, and update order status on the go. Eliminated the need for paper documents, scans, and manual communications.
Centralized Data & Reporting: Automated data consolidation enabled real-time reporting and analytics. Provided a single source of truth for operational data, enhancing decision-making and process transparency.
Measurable Results
Transformative outcomes that speak to the power of the right digital strategy.
9→1
Systems Consolidated
Cloud-based automation consolidated nine disjointed systems into one unified ERP platform.
1000s
Hours Saved Annually
The Uno Mobile app eliminated physical document handling, with digital signature capabilities saving thousands of hours.
Real-Time
Fleet & Inventory Tracking
Improved route planning and resource utilization, contributing to overall cost reductions.
Scalable
Future-Ready Operations
A unified, centralized system positioned Andrews for future growth in a dynamic market.
“We're in the business of making critical decisions backed by solid tech insights. Captivix's expertise in tech due diligence surpassed our high expectations. Their in-depth analysis and tailored approach gave us the clarity and assurance we needed to move forward with our technology investments.”
Cara
Supply Chain Manager, Andrews Moving Company
Technologies & Tools Used
The technology ecosystem that powers Andrews Moving's digital operations.
Custom Cloud ERP
Platform
Microsoft Azure
Cloud
Uno Mobile App
Mobile
United Van Lines EDI
Integration
Power BI
Analytics
SQL Server
Database
Conclusion & Future Vision
Andrews Moving Company's transformation journey is a powerful example of how targeted digital innovation can revitalize legacy operations. Moving forward, the company aims to:
AI-Powered Route Optimization
Leverage AI to dynamically optimize delivery routes based on real-time traffic and demand patterns.
Customer Self-Service Portal
Build a customer-facing portal for real-time move tracking, scheduling, and document management.
IoT Fleet Monitoring
Implement IoT sensors for real-time vehicle health monitoring, predictive maintenance, and fuel optimization.
This case study highlights the power of digital innovation in modernizing century-old business operations, enhancing decision-making, and fueling sustainable growth.
Project Duration
Comprehensive multi-phase implementation consolidating 9 systems
Scope
Custom ERP, warehouse management, mobile app, fleet optimization, and partner integration
Outcome
9 systems unified, thousands of hours saved, real-time operations
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