DOES YOUR DIGITAL TRANSFORMATION PROJECT

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Confirming your digital transformation project requires:

  • FEEDBACK from clients and stakeholders.
  • ADOPTION from end users and influencers.
  • MINDSET changes for a culture mindset of innovation.
  • WATCH this KPI’s and other metrics for a SUCCESSFUL DIGITAL TRANSFORMATION.

The Confirming role in Digital Business Transformation

1Feedback

Feedback is externally facing and will help you measure success with customers and partners, the revenue generated as well as new market opportunities and performance data.

Learn what your customers and business partners do and don’t like about your processes and applications to improve your customer experience strategy.. Include customers and business partners who are on the “leading edge” for ideas on how to improve your offerings.

4KPIs

You also need to look at Time, Budget, and your Operating Model. If projects are taking too long to measure, they should be broken into even smaller chunks.

Confirmation asks you to look at your entire Operating Model. This isn’t business as usual. Everything can be improved upon. Include customer experience metrics to gauge the reaction of your market.

2Adoption

Adoption is internally facing and measured through explicit factors with employees and partners.

At the beginning of the project, it is important to include these users so they more readily adopt the application when it is rolled out and serve as influencers to the rest of the organization.

3Mindset

Mindset is culturally focused and aims to measure the implicit factors that drive a culture of transformation.

Are you winning the hearts and minds of your team? New processes and technology, and the level to which people participate and adopt them, will go a long ways towards a successful digital transformation.

1Feedback

Feedback is externally facing and will help you measure success with customers and partners, the revenue generated as well as new market opportunities and performance data.

Learn what your customers and business partners do and don’t like about your processes and applications to improve your customer experience strategy.. Include customers and business partners who are on the “leading edge” for ideas on how to improve your offerings.

2Adoption

Adoption is internally facing and measured through explicit factors with employees and partners.

At the beginning of the project, it is important to include these users so they more readily adopt the application when it is rolled out and serve as influencers to the rest of the organization.

3Mindset

Mindset is culturally focused and aims to measure the implicit factors that drive a culture of transformation.

Are you winning the hearts and minds of your team? New processes and technology, and the level to which people participate and adopt them, will go a long ways towards a successful digital transformation.

4KPIs

You also need to look at Time, Budget, and your Operating Model. If projects are taking too long to measure, they should be broken into even smaller chunks.

Confirmation asks you to look at your entire Operating Model. This isn’t business as usual. Everything can be improved upon. Include customer experience metrics to gauge the reaction of your market.

The CONFIRMING process will help you:

  • Increase adoption rates and satisfaction with new applications.
  • Enhance a culture of adoption to accelerate additional changes.
  • Achieve a customer experience transformation through new products and services

What’s the next step?

Start your tranformation journey by learning more
about Captivix Consulting

CLIENT

House of Spices

Read this digital transformation case study that highlights how to align with a software consulting firm that understands your business challenges and implement effective technology solutions.

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Does the SPEC Framework work?

Read the case study below to find out more

Creating a solution that accomplishes our business goals is not an easy task. No one know our business better than us, but I do not know what applications or software solutions would best solve my problems. That is why I enjoyed working with the Captivix team; they were true partners and helped guide us to the best solution.

Leo Chen
Director of Operations, Brentano Fabrics

Creating a solution that accomplishes our business goals is not an easy task. No one know our business better than us, but I do not know what applications or software solutions would best solve my problems. That is why I enjoyed working with the Captivix team; they were true partners and helped guide us to the best solution.

Leo Chen
Director of Operations, Brentano Fabrics

Digital
Transformation
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Let’s talk about SPEC Framework

Ready to hear more about the SPEC framework and how digital transformation can enhance your business? Let’s set up some time to talk to better understand your project. Click here to set up an appointment time.







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